ph77com Privacy Policy

1. Introduction

ph77com ("ph77com," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform (the "Platform"). This Privacy Policy ("Policy") describes how ph77com collects, uses, stores, shares, and protects your personal information when you access or use the Platform, including through our website at ph77com.org and any associated mobile interfaces.

This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements. It applies to all registered players, visitors, and any other individuals whose personal data is processed by ph77com in connection with the Platform.

If you have questions about this Policy or wish to exercise your data privacy rights, please contact our Data Protection Officer (DPO) using the details provided in Section 14 of this document.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, ph77com is the personal information controller responsible for the personal data collected through the Platform. ph77com determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

ph77com has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14.

3. Data We Collect

ph77com collects personal data through several channels, including account registration, platform usage, financial transactions, customer support interactions, and automated technical systems. The categories of personal data we collect include:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — must be 21 years or older)
• Nationality and country of residence
• Email address and mobile phone number
• Residential address (for KYC verification purposes)

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership (e.g., screenshot of GCash account, bank account details)
• Selfie or liveness verification images where required

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method details
• GCash account numbers, PayMaya account details, and bank account information (BPI, BDO, Metrobank)
• Transaction history and account balance records
• Bonus and promotional activity records

3.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, win/loss records, and session duration
• Sports betting selections, odds accepted, and wager outcomes
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)

3.5 Technical & Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking technologies (see Section 7)

3.6 Communications Data

• Records of live chat conversations with ph77com customer support
• Email correspondence with ph77com
• Feedback, survey responses, and complaint records

4. How We Use Your Personal Data

ph77com uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

ph77com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the ph77com Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

ph77com does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• PAGCOR and regulatory authorities: As required by law, ph77com discloses player data to PAGCOR and other competent Philippine government authorities upon lawful request.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the minimum data necessary to process your financial transactions.
• KYC and identity verification providers: Third-party identity verification services process your KYC documents on our behalf under strict data processing agreements.
• Game software providers: Third-party game studios and RNG certification bodies may receive anonymized gaming activity data for audit and compliance purposes.
• IT and cloud infrastructure providers: Hosting, database, and security service providers process data on our behalf under binding data processing agreements that require them to maintain confidentiality and security standards equivalent to our own.
• Law enforcement: ph77com will disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other lawful legal process.

All third-party service providers engaged by ph77com are contractually required to process personal data only for the specified purpose, maintain appropriate security measures, and comply with applicable Philippine data protection laws.

7. Cookies & Tracking Technologies

ph77com uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for login sessions, security, and core functionality.
• Performance and analytics cookies: Collect anonymized data about how players use the Platform to help us identify areas for improvement. These are enabled by default but can be disabled.
• Functional cookies: Remember your language preferences, display settings, and other personalization choices.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the ph77com Platform, including your ability to log in and place bets.

8. Data Retention

ph77com retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and PAGCOR regulations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR and anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine tax and AML laws.
• Gaming activity logs: Retained for three (3) years from the date of each session for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent as evidence of compliance.

Upon expiry of the applicable retention period, ph77com will securely delete or anonymize your personal data in accordance with our data destruction procedures.

9. Data Security

ph77com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph77com Platform
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) options for player accounts
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• 24/7 security monitoring and automated intrusion detection systems
• Regular staff training on data protection and information security best practices

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph77com will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph77com:

• Right to be informed: The right to know what personal data ph77com collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ph77com holds about you, free of charge, once per calendar year.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your ph77com account settings.
• Right to erasure: The right to request deletion of your personal data, subject to ph77com's legal obligations to retain certain data under PAGCOR regulations and Philippine law.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time, without providing justification.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph77com has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. ph77com will respond to all verified data rights requests within thirty (30) calendar days.

11. Children & Minors

The ph77com Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. ph77com does not knowingly collect personal data from individuals under the age of 21. If ph77com becomes aware that personal data has been collected from a minor, we will immediately suspend the associated account, delete the data, and report the incident to PAGCOR as required.

If you are a parent or guardian and believe that your child has registered on the ph77com Platform, please contact our support team immediately via live chat or email so that we can take prompt action.

12. Third-Party Links

The ph77com Platform may contain links to third-party websites or services for informational purposes. ph77com is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by ph77com through the ph77com Platform.

13. Updates to This Privacy Policy

ph77com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, ph77com will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the ph77com Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting customer support.

14. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the ph77com Data Protection Officer through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the ph77com Platform

ph77com aims to acknowledge all data privacy requests within five (5) business days and to resolve them within thirty (30) calendar days. For complex requests, we may extend this period by an additional thirty (30) days with prior notice.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with ph77com's response to your data privacy concern.